Shipping & warranty information:       ------------------------------------------------------------------------------ 100% Secure SSL technology makes your order absolutely secure.  We believe in your privacy      and we will do everything possible to safeguard it.       Contact Information:       SIMPLYHITTING.COM       Vivid Concepts       704 228th Ave NE #531       Sammamish, WA 98074       Phone: (360) 450-5223       Office Hours:       We are open Monday through Friday 9am until 4pm Pacific Standard Time (PST)    You can ALWAYS place your orders ONLINE anytime 24 hours a day. All messages left on our answering system will be answered by the end of the next business day.       Warranty & Refunds:       Most of our products carry a warranty from the manufacturer. Be sure you send in the warranty registration card to the manufacturer. You may exchange or return UNUSED products for any reason for 30 days after purchase less shipping and handling. Please call us or contact us before returning an item, we will issue you a RETURN NUMBER. We will not accept returns without an assigned return number.       Shipping       At this time we only ship via UPS ground & USPS. No C.O.D. shipping.       Most of our orders are shipped using UPS, if they are, a tracking number is issued. In some instances, UPS does not offer Regular Ground Service, in which case, we will ship via USPS (U.S. Postal Service) and NO tracking number is issued.       Transit times within the US vary between 3-10 business days via UPS Ground depending on your location.       At this, time we do not sell products outside of the United States and do not ship out side the United States.       Customer Support & Technical Advice       Customer Support & Technical advice are available Monday through Friday 9am- 4pm Pacific Standard Time (PST) except major holidays, or via email anytime